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SERVICEME NEXT V4.1.1

Release Date: 12/2025
Version: V4.1.1

Update Summary​

V4.1.1 is the first patch version following the release of V4.1.
Based on customer feedback and project practices after the launch of version 4.1, this update focuses on stability fixes, enhanced configuration capabilities, improved delivery efficiency, and supplementing some urgent business requirements. Key features have been optimized and extended without changing the core architecture.

Main Updates​

System & Configuration Enhancements​

Highlights​

Enhanced flexibility for database connections and system configuration to meet deployment scenarios with higher security requirements, while improving cross-environment delivery efficiency.

New Features​

  • Advanced Database Configuration:
    Added advanced database parameter configuration capabilities, supporting secure protocols such as SSL for database connections, adapting to more enterprise-level deployment scenarios.

  • Parameterized Template Import / Export:
    Supports batch import and export of parameterized templates, suitable for environment migration scenarios such as UAT → Production, significantly reducing manual configuration costs and improving delivery efficiency.

Account & Access Experience Optimization​

Highlights​

Improved user self-service capabilities, reducing administrator intervention costs.

New Features​

  • New Personal Account Page:
    Allows users to manage personal information, including basic account configuration operations such as password reset.

Logs & Auditing Capability Enhancement​

Highlights​

Completes system observability and auditing capabilities, facilitating issue localization, behavior tracing, and compliance management.

New Features​

  • Operation Logs: Records creation, modification, and deletion actions for various resources.
  • Event Logs: Records key actions and events during system operation.
  • Login Logs: Records user login information for security auditing and troubleshooting.

AI Studio / Agent Orchestration Capability Optimization​

Highlights​

Further enhances the input flexibility and orchestration capabilities of Agents, supporting more complex and realistic business scenarios.

New Features​

  • Enhanced Agent Orchestration with UI:
    • Supports various complex input parameter types, including:
      • File types (PDF reports, Excel spreadsheets, scanned images, etc.)
      • Structured Data
      • Specific format text
    • Suitable for complex business Agent scenarios such as report analysis, contract processing, and compliance review.

Knowledge Base & Integration Capability Enhancement​

Highlights​

Improves the shareability and integrability of the knowledge base, supporting more flexible usage methods.

New Features​

  • New Link Capability for Specified Knowledge Base Areas:
    Supports sharing the KB list page and its included AI Tools as individual links, making it easier to embed in third-party systems.

Search Capability Expansion​

Highlights​

Adds new search tool capabilities, enriching the ways to access information on the platform.

New Features​

  • New Meta Search:
    Integrated Meta Search tool, added as a new search capability in version V4.1.1, further enhancing the platform's search experience.

Feedback Channels​